Municipality of Milan uses Appian to automate and digitize citizen services

The Appian Low-Code Platform Accelerates Digital Transformation Initiatives in Italy

MILAN, July 13, 2022 /PRNewswire/ — Appian (NASDAQ: APPN) announces that the Municipality of Milano deployed Appian’s low-code platform to automate and digitize key processes as part of a larger plan to transform the citizen experience and innovate service delivery. As the second most populated region of Italythe Municipality of Milano serves more than one million residents and is considered a leader in innovation and excellence for Italy.

Led by Intellera Consulting and developed in less than two months, the Municipality’s first Appian application manages the end-to-end process of obtaining parking cards and disabled permits for residents and visitors. The aim is to speed up and improve the experience of a vital service for citizens Milanoa densely populated area of ​​about 2,000 people per kilometer.

The new digital process allows citizens to initiate applications online by going through the registration process and then uploading the required documentation through the Elixform platform. Once the digital form is submitted, public administrators process complete applications in a few simple steps guided by the Appian app, including document identification and verification, pass creation and delivery.

“The project started with a single application, but we extended the scope to other areas in just a few months. The technical managers of the Municipality of Milano were impressed with the speed of delivery of the solution on the Appian Low-Code Platform and became internal champions,” said Ivan Epicarmo Sessa, IT Strategy and Governance Competency Center Manager at Intellera Consulting. “Appian is an important technology within the application portfolio that allows a new leap forward and more agility to continue on the path of digitalization of the Municipality.”

Parking pass management is one of many new systems aimed at improving various services to citizens. The municipality’s digital transformation program includes identifying and creating an accelerated path to digitalization and streamlining processes in different areas, including:

  • Provide a self-service online career training portal for citizens, including scholarship applications for eligible citizens, certificate accreditation, and class assignment.
  • Streamlined planning and public works permit processes for citizens to apply for building permits, developers to submit redevelopment proposals, and construction companies to obtain work permits.

The modernization of infrastructure and technological systems supports the municipality’s ambition to transform itself through the use of innovative technologies, one of the main recovery strategies of the Italian National Recovery and Resilience Plan (PNRR).

“We are very proud to provide the technology to help the Municipality of Milano improve and modernize its services to citizens. Technology is a key driver for improving services to citizens and we are honored to work with another local public administration in Italy,” said Silvia Fossatiregional vice president of southern Europe in Appian. “Over the past few years, the Italian government has made digitization a priority and the Appian Low-Code platform continues to be an invaluable technology enabler to accelerate the implementation of projects for enterprises and public administrations.

Find out how Appian helps government agencies and public administrations accelerate the development of critical systems.

About Appian
Appian is the unified platform for change. We accelerate our customers’ business by discovering, designing and automating their most important processes. The Appian Low-Code Platform combines the key features needed to accelerate work, Process Mining + Workflow + Automation, into a unified low-code platform. Appian is considered open, enterprise-grade, and trusted by industry leaders. For more information, visit

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