G. Leon: The urban planning services of the Municipality of Athens available to citizens and in digital form

For the city planning services of the Municipality of Athens which are now provided digitally, spoke at Athens 9.84 and George Apostolidis, Deputy Mayor of Municipal Property and Construction of the Municipality of Athens Mr. Grigoris Leon.

“In the field of town planning, very important steps have been taken because many services are carried out electronically and with great ease, both for the engineers themselves and for the citizens. It is very important that ‘due to the pandemic, we managed much faster than we initially expected citizens’ access to digital services.

As he mentioned, at present, around thirty services are provided in digital form, that is to say that one can be served in a few “clicks”, without personal presence in the Municipality.

In fact, this digital service platform has an impressive response from citizens.

“The coveted license with which we fought for months to issue it now reaches us much faster and easier. Even citizens who are not familiar with technology, entering the website https://eservices.cityofathens.gr and clicking on the points that interest them, whether for the issuance of a building permit, or for a construction conditions visa, or for any other service, they just need the Taxisnet codes and are basically waiting for their email to be answered ”.

However, Mr. Leon stressed that the fact that these services can be used by those interested in the municipalities of Byron, Ilioupoli, Kaisariani and Dafni-Ymittos which are served by the Town Planning of the Municipality of Athens, has caused a “congestion”.

“We also asked the relevant ministry to remove the citizens’ service from specific municipalities of the Municipality of Athens. Local municipalities should be in charge of a service that they should provide to their citizens. I think the ministry has understood the problem.

Outsourcing is a reality, but asking for more staff is not always easy. Obviously there is in our planning the reinforcement of the personnel but according to the needs of our Municipality and not of the service of the Municipalities which by law have the obligation to create their own town planning services ”.

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